Return Policy

Returns may be made within 30-days of delivery with no re-stocking fees for stock items. A returned goods authorization number (RGA) must be issued before returning any material. A re-stocking fee up to 25% applies to all return requests accepted past 30-days. No returns will be allowed past 60-days. Factory Order, Special Layouts and Made to Order items are non-returnable and will be identified as such at time of sale. Customer is responsible for pre-paid return shipments to I Hardware Direct, Inc. unless otherwise specified.

Refunds are credited using the same form of payment used for the original purchase. Return processing normally takes 5-7 business days to complete upon return receipt. No credit will be issued for incomplete, damaged or installed products.

RGA - Return Goods Authoriztion

Once we receive your Return Request, an RGA Number will be assigned and a copy of your return request will be sent to you via Email.

Upon receipt of your return, the item(s) returned will be inspected and credit issued in accordance to our return policy. Customer is responsible for return shipping and we encourage you to ship your return insured via USPS, UPS or FedEx Ground. Returns must be received by us within 21-Days of the RGA issue date.

Please send your return to the address below:

* denotes required field

First Name*

Last Name*

Company

Phone Number*

Email Address*

Online Order or Invoice Number from Packing List*

Return Type*

Return Entire Order

Partial Return

Return Reason*

Item(s) Not Needed

Wrong Model or Finish Ordered

Shipping Error

Damaged or Defective

List Part Number(s) & Quantity to Return*

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