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Return Policy

Returns may be made within 30-days of the delivery date. All returned material must be in New/Uninstalled condition. A return material authorization number (RMA) should be issued prior returning any material. Any freight cost associated with the original shipment will be deducted from the return credit. A restocking fee up to 25% may apply to configure to order products and/or returns that are accepted past 30-days.

Factory Order, Special Layouts and Made to Order items are non-returnable and will be identified as such at time of sale. Installation tools are non-returnable unless defective or damaged at time of delivery. Refunds are credited using the same form of payment used for the original purchase. Return processing is completed within 5-7 business days upon return receipt.

No credit will be issued for incomplete, damaged or installed product returns. Customer is responsible for pre-paid return shipments to Albany Group LLC / unless otherwise specified.

RMA - Return Material Authorization

Once we receive your Return Request, an RMA Number will be assigned and a copy of your return request will be sent to you via Email.

Upon receipt of your return, the item(s) returned will be inspected and credit issued in accordance to our return policy. Customer is responsible for return shipping and we encourage you to ship your return insured via USPS, UPS or FedEx Ground.

Please send your return to the address below:

Albany Group LLC -
ATTN: Return Dept
642 Blackhawk Dr
Westmont, IL 60559

* denotes required field

First Name*
Last Name*
Phone Number*
Email Address*
Online Order or Invoice Number from Packing List*
Return Type*
Return Reason*
List Part Number(s) & Quantity to Return*
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